top of page
M91A2968.jpg

PRIVACY POLICY

GENERAL

Scuzi Limited is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal information when you use storiarestaurants.co.uk or any other services we provide. We encourage you to review this policy periodically to stay informed about our privacy practices. This version was last updated on 19 March 2025.

 

WHAT INFORMATION WE COLLECT

We may collect the following personal information from you:

  • Name and company name

  • Contact details (including email address and phone number)

  • Demographic information (such as postal code and address)

  • Purchase details from our eGift store

  • Information relevant to customer surveys and/or offers

 

When you provide personal information to Scuzi Limited, we adhere to legal obligations regarding its use. We collect information fairly, explain how it will be used, and notify you if it will be shared with third parties. All data processing complies with current legislation.

 

HOW WE USE YOUR INFORMATION

The information we collect is used to:

  • Maintain internal records

  • Improve our products and services

  • Send promotional emails about new products, special offers, or relevant information

  • Conduct market research via post, phone, fax, or email

  • Customizing our website and marketing communications based on your preferences

  • Managing our Customer Relationship Management (CRM) system for communications and marketing

You may opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting us directly

 

HOW WE COLLECT INFORMATION

 

WiFi 

When using Storia’s WiFi service, we collect additional details such as:

  • Device and operating system used

  • Location, date, time, and duration of WiFi use

Bookings

We use the third-party service SevenRooms for online bookings. We receive booking details, including your name, email address, phone number, and reservation details, from SevenRooms.

Gift Vouchers

Our eGift vouchers are processed through the third-party provider Toggle. We receive purchase details, email addresses, and phone numbers (if provided) from Toggle.

Click and Collect Takeaway
If you use our click-and-collect service, we collect information including your name, contact details, and order history to facilitate the service.

Customer Relationship Management (CRM) System
We use a CRM system to manage customer data collected through bookings, WiFi usage, click and collect, and gift vouchers. This allows us to personalise marketing, send service-related communications, and issue our monthly newsletter. If you have also enrolled in our loyalty rewards program, we use your booking data to track visits and send rewards.

You may request to opt out or delete your CRM data at any time by contacting us at info@storiarestaurants.co.uk.

 

THIRD-PARTY DATA PROCESSORS
We work with reputable third-party providers who process data on our behalf, including:

  • Fydelia (for guest WiFi)

  • SevenRooms (for reservations)

  • Toggle (for gift voucher purchases)

  • Orderswift (for click and collect takeaway)

  • Airship (for email and loyalty programs)

 

These third parties are required to handle your data securely and in compliance with applicable laws.

 

ACCESS TO YOUR PERSONAL INFORMATION

You have the right to:

  • Request a copy of the personal information we hold about you

  • Correct any inaccuracies

  • Request the permanent deletion of your information

  • Withdraw consent for marketing communications

  • Restrict the processing of your data in certain circumstances

To exercise these rights, email us at info@storiarestaurants.co.uk or write to us at:

 

Scuzi Limited

Suite 4, 34a Waterloo Road

London, England

NW2 7UH

 

DATA RETENTION

We only keep your personal data for as long as necessary to serve its intended purpose. The length of time we retain data may vary depending on its type. When deciding how long to keep information, we consider factors such as: 

  • Legal obligations (e.g., storing financial transactions for tax compliance)

  • The time limits for potential legal claims or disputes

  • Health and safety regulations that require data retention

  • Recommendations from relevant data protection authorities

 

Once the data is no longer needed, we ensure it is securely deleted or anonymised it, unless we are legally required to retain it for a longer period.

 

CONTROLLING YOUR PERSONAL INFORMATION

You can restrict the collection and use of your personal information by:

 

  • Opting out of direct marketing during sign-up

  • Using the unsubscribe link in our emails

  • Contacting info@storiarestaurants.co.uk to update your preferences

 

We do not sell, distribute, or lease your personal information to third parties without your consent, unless required by law. All collected personal data is safeguarded under the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

 

SECURITY

We implement industry-standard security measures to protect your personal data against unauthorised access, alteration, or disclosure. These include:

 

  • Encrypted connections (SSL/TLS) for data transmission

  • Access controls restricting personal data access to authorised personnel

bottom of page